#Jobs 16 Sep 2020: Senior window system engineer: Technical Support Engineer

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The Eucharistic Miracles of the World

 Urgent opening for

Senior window system engineer (3-7yrs)

Skills : office 365, Azure, AD, exchange servers, migrations, SharePoint , one drive

Location : Cochin or Bangalore

NP: 30days maximum

Interested candidates please shoot cv to hn@recwire.in, namithaharindran@gmail.com


Opening :  Technical Support Engineer:


 Experienced candidates with good communication skills (International voice )

For details : Ping me 


Vineeth Krishnan


+919746078977


Vkrishnan@infoblox.com


Location: Trivandrum, Kerala

Technical Support Engineer:


Description

Infoblox’s Support Team is looking for an ambitious and intelligent individual to join our highly efficient and fun group at our Trivandrum office. As a Technical Support Engineer, you will be given the opportunity to get hands-on experience working with bleeding edge technology in a growing company. Come join a team where we have mentors (NOT managers) that provide their team with all the skills, tools and knowledge to cultivate a long and successful career.

Our Technical Support Engineers work with customers (internal and external) to solve complex situations in creative ways. With our new Cloud and Security offerings, you will be at the forefront of relevant and necessary technology. If you are passionate about technology and customer service, then this opportunity is right for you.

Responsibilities:

Provide remote technical support for Infoblox customers and partners

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Provide prompt and accurate feedback to customers

Document knowledge in the form of knowledge base tech notes and articles

Recommend new and existing solutions, which involve enhancing application/systems functionality, features and defect repair

Be intuitive and inventive by providing solutions and workarounds for customers

Install and configure Infoblox products as well as third-party software for support lab testing purposes

Coordinate coverage for assigned support cases for planned dates out of office

Support 24x7x365 organization, willingness to work on rotational shift and take up on-call responsibilities

Requirements:

Recent experience in providing remote technical support for a North American company

Strong customer service skills

Solid knowledge in TCP/IP, networking protocols, switches and routers

Ability to quickly analyze and respond to customer security threats

Basic knowledge of DNS and DHCP protocols and configuration

Experience with complex network analysis tools such as tcpdump, Wireshark, etc

Unix/Linux and Microsoft Windows operating systems

Knowledge of authentication protocols such as AD, RADIUS and LDAP


TL:


Description

Infoblox is seeking a Team Leader (OFF ROLE) to join our Support Operations team in Trivandrum. Team Lead will be responsible for managing a team of Technical Support Engineers. This involves, communicating the business needs and organizational goals in a timely manner and help them deliver the expected result.

Work with the management team for process improvement to achieve better customer and employee satisfaction

Help with scheduling adjustments when required

Handle any escalations which require immediate attention from management

Requirements:

Minimum experience of 2 years in managing a Technical Support team

Excellent knowledge in Networking (OSI Model)

Management certification (Optional)

Should have an excellent interpersonal relationship

Strong written and vocal communication skills

Excellent Customer Service skills

Willingness to work in 24 *5 rotation and provide coverage during weekends as required

Should be ready to work in night shifts

Outstanding analytical and organizational ability

Excellent problem solving, critical thinking, and analytical skills

We are extending the service on KarmaBhoomi.Com

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